Account Manager The job entails working closely with Webware customers, by phone or email, to gather their requirements and feedback as we build their website. You will also work closely with our web design and development team to ensure we create and execute beautiful customer websites. You will be the client ambassador and the main point of contact for our clients. Clients are located in the United States and Canada, so this position will require a late work schedule (5 pm – 2 am)
CORE RESPONSIBILITIES: ● Serve as the main point of contact for Webware clients, who are primarily small-to-medium business owners in North America ● Call new customers immediately after the sale to establish a relationship, explain the process, and gather customer requirements ● Act as liaison between Webware customers and the website delivery manager (who will oversee the design and building of customer websites) to ensure the website meets customer requirements ● Gather requirements from the client and communicate them to the Delivery Manager ● Maintain regular communication with clients during and after website setup, and ongoing for the life of the customer ● Ensure that delivered websites are meeting client expectations ● Be well versed with the Webware platform ● Represent Webware in a positive and professional manner
SKILLS REQUIRED: ● Strong communication skills, both verbally and by email ● Good written and spoken English, at Western levels of proficiency (American Accent preferred) ● Professional demeanor, calm and patient ● Exceptional organizational skills and attention to detail ● Ability to multitask ● Ability to work well in a group setting and as an individual ● Ability to prioritize work and execute tasks accordingly ● Ability to perform and deal with stressful situations ● Willingness to work late hours
REPORTING: to Director of Account Management
EXPERIENCE: ● 2 – 7 years’ work experience as an account manager or client manager, directly speaking with North American clients. ● Preferably work experience in a software or technology company.