Vacancy for Software Support Executive at eZee Technosys Pvt. Ltd.
Roles & Responsibilities:
- Be able to understand nature of client issues and resolve them in timely and efficient manner.
- Responsible for resolving client issues via personal visit, Live Chat, Email, Phone and Remote software.
- Self-motivated and be team player.
- Meeting customer placed throughout the GOA region, maintain good relations with them, solving their technical queries and get their issue resolved
- Customer focused: Flexible enough to solve the customer at any given time
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures and -standards.
- Maintain accurate records of daily communications and issues resolve
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self-motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
If interested kindly share your updated resume